The Mid-Hudson Regional Information Center (MHRIC) is seeking two (2) Student Services Specialist II positions to support school districts in the implementation, optimization, and reporting of student management systems. Working collaboratively within a team environment, this role partners closely with district administrators and support staff to deliver high-quality customer service, responsive technical support, and effective training. Responsibilities include coordinating system projects, troubleshooting complex issues, and ensuring accurate NYSED reporting across registration, attendance, scheduling, grading, discipline, and medical records. The ideal candidate is solutions-oriented, service-driven, and skilled at translating complex requirements into practical, compliant support for districts. The Student Services Specialist II serves as both project coordinator, vendor liaison, and technical consultant. This role includes, but is not limited to, delivering training, providing advanced troubleshooting support, guiding system setup and maintenance, and recommending process improvements aligned to regulatory requirements. This role requires strong analytical skills, communication skills, and the ability to translate complex technical and reporting requirements into practical solutions.
All Civil Service laws, rules and regulations apply. Fingerprinting required.
Civil Service Classification: Competitive. Merit and fitness competitive examination applies.
Ulster BOCES offers regionally competitive salary and benefits (see the Ulster BOCES United Employees contract at www.ulsterboces.org for details).
Salary commensurate with experience and training. Salary range: $57,843 - $67,592.
GENERAL RESPONSIBILITIES:
This position involves the responsibility of assisting component school district administrators and support personnel with the efficient management of student data services. The work involves the responsibility of assisting the Student Services Manager with the coordination and delivery of the specialized application of student services in the school districts. Incumbents are responsible for providing support services in the reporting of student registrations, attendance, grade reporting, scheduling, discipline and medical records. This position normally resides within the Student Services Department within the Mid-Hudson Regional Information Center (MHRIC). This position differs from the Student Services Specialist I by virtue of the responsibility of project management duties. The work is normally performed under the general supervision of the Student Services Manager, with leeway allowed for exercising independent judgment in carrying out details of the work. Supervision is not a function of this class. Does related work as required.
WORK SCHEDULE:
Full time, 12 month
Monday through Friday
SPECIFIC DUTIES: The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.
- Trains school district administrators and support personnel, one-on-one or in groups, in the use of computerized student services applications;
- Acts as project manager and coordinator for the installation of student services applications and identifies the need for training (both initial and ongoing) on the MHRIC supported student management systems;
- Organizes and conducts marketing presentations to the component school districts;
- Serves as liaison to component school districts for student management services by setting parameters for the set-up, configuration and maintenance of student services software applications;
- Provides telephone support to school district personnel, including instruction on entering data, generating reports, troubleshooting and diagnosing applications problems;
- Consults with school district personnel on the ongoing development, maintenance and effectiveness of applications, and recommends system modifications or revisions;
- Customizes technology solutions for district administration, and develops the necessary training programs by working with districts in determining their long-term objectives and goals within a regulated environment;
- Researches and develops new materials needed for training, analyzes and evaluates class effectiveness, and researches new software applications and course materials;
- Generates periodic NYS Education Department (SED) reports for the client districts;
- Assists the BOCES Student Services Manager in orienting and providing direction to lower level or new employees;
- Coordinates and makes presentations for user meetings to develop strategies for finding solutions to common issues;
- Trains Regional Information Center personnel on student services applications.
MINIMUM QUALIFICATIONS: Either
A. Graduation from an accredited college or university with a Bachelor’s Degree and two (2) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or onsite to users; OR
B. Graduation from an accredited college or university with an Associate’s Degree and four (4) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or on-site to users; OR
C. Successful completion of fifteen (15) credit hours* in Computer Science, Information Resources Management, Information Technology, Management Information Systems, Education or closely related field offered by a technical training institute, college or a corporate training program and five (5) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or on-site to users: OR
D. Graduation from high school or possession of a high school equivalency diploma and six (6) years (full-time paid, or its’ part-time equivalent) experience in applying technology training and support by phone or on-site to users; OR
E. An equivalent combination of training and experience as indicated above.
*Coursework in the use of specific programs such as WORD, EXCEL or ACCESS and data entry is not acceptable.
Special Requirement: Possession of a valid New York State driver’s license appropriate to the vehicles operated or otherwise demonstrate their ability to meet the transportation needs of the job.
Special Requirement for appointment in School Districts including BOCES: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation and by the Regulations of the Commissioner of Education, candidates for employment in school districts must obtain clearance for appointment from the State Education Department based upon fingerprinting and a criminal history background check.
AGENCY OVERVIEW
Our Mission:
At Ulster BOCES, our mission is to provide high quality shared educational, administrative, and technical services that will enable component school districts to develop the capacity of their students and adults to achieve higher standards of performance. With an emphasis on economic efficiencies, Ulster BOCES is committed to offering educational programs that enable all students to prepare for employment and/or post-secondary education.
The Ulster County Board of Cooperative Education Services is an educational agency serving eight component school districts. They are: Ellenville Central School District • Highland Central School District • Kingston City Schools Consolidated • New Paltz Central School District • Onteora Central School District • Rondout Valley Central School District • Saugerties Central School District • Wallkill Central School District
BENEFITS
Generous health insurance, dental and vision benefits. Paid time off. New York state retirement system membership and 403(b) tax-sheltered annuities plan. Flexible spending plan, disability benefits, employee assistance program and tuition reimbursement.
Equal Opportunity Employer
Ulster County Board of Cooperative Educational Services Non-Discrimination Statement
The Board of Cooperative Educational Services, Sole Supervisory District of Ulster County (“BOCES”), does not discriminate on the basis of an individual’s actual or perceived race, color, creed, religion, religious practice, national origin, ethnic group, sex (including sexual harassment and sexual violence), gender identity, sexual orientation (“sexual orientation” means heterosexuality, homosexuality, bisexuality, or asexuality), political affiliation, age, marital status, military status, veteran status, disability, weight, domestic violence victim status, arrest or conviction record, genetic predisposition or carrier status or any other legally protected status in regard to employment opportunities or educational/vocational programs or activities which it operates. All inquiries regarding BOCES Non-Discrimination policies and/or complaints regarding violation(s) of these policies should be directed to Amanda Stokes, Assistant Superintendent for Administration & COO in one of the following manners:
By E-Mail: complianceofficer@ulsterboces.org
By Mail: 175 Route 32 North, New Paltz, New York, 12561
By Telephone: (845) 255-1400
Inquiries concerning the application of Title IX and its implementing regulation and/or complaints regarding violation(s) of these provisions can be referred to the Department of Education, Office of Civil Rights, 32 Old Slip, 26th Floor, New York, NY 10005-2500, Telephone: (646) 428-3900, FAX: (646) 428-3843; TDD: (800) 877-8339; E-Mail: OCR.NewYork@ed.gov.