The Mid-Hudson Regional Information Center is seeking a customer-focused and proactive individual to join our team in providing front-line support to school districts across a four-county region. This position serves as a key point of contact for district staff, offering responsive technical assistance and user support for various computer technologies—including, but not limited to, automated communication platforms, web content management, and food service systems. The ideal candidate will act in a customer support role, handling incoming service requests, resolving technical issues, delivering end-user training, and ensuring timely follow-up and resolution. In addition to troubleshooting and systems administration, this role requires strong communication skills to interact effectively with school personnel, vendors, and internal MHRIC teams. A Bachelor’s degree is preferred. For further information about the MHRIC, please visit https://www.mhric.org/

All Civil Service laws, rules, and regulations apply.  Fingerprinting required.

Civil Service Classification: Competitive. Merit and fitness examination applies.

Salary commensurate with experience and training.  Salary range: $51,753 - $55,325.

GENERAL RESPONSIBILITIES:
This position involves the responsibility of assisting component school district administrators in making informed choices on how computer technologies can best be integrated into their management systems. The work involves the responsibility of providing assistance with the coordination and delivery of application training services in the school districts. Incumbents are responsible for providing support services in the application of information management, office automation, Internet services, and shared administration applications. This position normally resides in the Application Training Department within the Mid-Hudson Regional Information Center (MHRIC). This position differs from the Applications Training Specialist II by virtue of not having the responsibility of project management duties. The work is normally performed under the general supervision of the Applications Training Manager with leeway allowed for exercising independent judgment in carrying out the details of the work. Supervision is not normally a function of this class. Does related work as required.

WORK SCHEDULE
Full time, 12 month position
Monday-Friday

SPECIFIC DUTIES: The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.

1.    Provides assistance to the school districts in the selection, configuration and installation of the required hardware and software to make the best use of supported technology services and fully integrate that technology into their administrative processes;
2.    Trains school district administrators and support personnel, one-on-one and groups, in the use of technology services and their application in the districts;
3.    Provides on-site and/or classroom instruction for applications training in component school districts for information management services, including programs related to operating systems, internet and e-mail, word processing, databases and spreadsheets;
4.    Serves as liaison to school districts for application training services by coordinating training and assisting in the set-up, configuration and maintenance of application software;
5.    Provides telephone support to school district administrators and support personnel involved with information management services including instruction on various computer software, trouble shooting and diagnosing application problems;
6.    Develops training programs by working with the districts in determining their long-term technology objectives and goals and providing support for technology services;
7.    Consults with school district personnel on the development, maintenance and effectiveness of applications;
8.    Develops and researches custom technology solutions and web-based applications for a school district and provides the training necessary to meet the district's need;
9.    Researches and develops new materials needed for training, analyzes class training evaluations and researches new software applications;
10.    Trains Regional Information Center personnel on PC and web-based applications relative to supported programs;
11.    Coordinates a user group for sharing common problems and solutions;
12.    Works with RIC staff and managers to improve current services and recommend system modifications or revisions;
13.    Keeps apprised of current regulatory changes and how to incorporate into applications.