Join the Mid-Hudson Regional Information Center (MHRIC) as a Special Education Services Specialist I and make a meaningful difference in the lives of students by providing exceptional support to the school districts we serve. As a trusted partner to educators, administrators, and support staff, you will deliver responsive customer service, expert guidance, and hands-on assistance to help districts effectively manage special education services and meet New York State requirements. Through training, problem-solving, relationship-building, and ongoing support, you will help schools leverage technology and data to ensure students receive the services they need to thrive. This role offers the opportunity to build strong partnerships with districts, support compliance and operational excellence, and contribute to positive outcomes for students across the region. If you are passionate about helping others, enjoy solving complex challenges, and are committed to providing outstanding customer service, we encourage you to join our team.
Salary commensurate with experience and training. Salary range: $51,879 - $59,289
GENERAL RESPONSIBILITIES:
This position involves the responsibility of assisting component school district administrators and support personnel with the efficient management of special education services. The work involves the responsibility of providing assistance with the coordination and delivery of the specialized application of special education services in the school districts. Incumbents support districts in tracking and maintaining special education student and Medicaid information as well as producing mandated Individual Education Plans (IEP’s). Employees in this title generate a wide range of standardized database lists and reports needed for compliance with the New York State
Education Department regulations. Incumbents in this class provide on-site, telephone or Internet support to resolve user-related software problems and/or training needs. The position normally resides in the Testing and Special Services Department within (MHRIC). The position differs from the Testing Services Specialist positions by virtue of possessing knowledge in the special education field. This position differs from the Special Education Services Specialist II by virtue of not having the responsibility of project management duties and the lesser overall complexity and scope of the work. The work is normally performed under the general supervision of the Testing and Special Services Manager with leeway allowed for exercising independent judgment in carrying out the details of the work.
Supervision is not a function of this class. Does related work as required.
SPECIFIC DUTIES:
The typical work activities listed below, while providing representative examples of the variety of work assignments in the title do not describe any individual position. Incumbents in this title may perform some or all of the following, as well as other related activities not described.
1. Trains school district administrators and support personnel, one-on-one or in groups, in the use of student reporting services related to special education requirements and Medicaid entitlements;
2. Provides telephone support to school district administrators and support personnel who have undergone on-site training, including instructions on entering data and producing standardized reports, trouble shooting and diagnosing applications problems;
3. Develops district specific information and prepares appropriate documentation for applications including mandated standardized IEP templates, tables and data entry forms;
4. Performs various tasks at component school districts in support of MHRIC testing and special services including data entry, report generation, troubleshooting, researching and testing applications problems;
5. Collects information to be used as a basis for reports, organizes and prepares database spreadsheets and reports, compiles directories and other reference materials to facilitate the analysis of special education information;
6. Assists in the development and preparation meeting and training materials including lesson plans, schedules and databases;
7. May train Regional Information Center personnel on PC and web-based applications relative to testing and special services;
8. Consults with school district personnel on the maintenance and effectiveness of applications, evaluates enhancement requests, and recommends system modifications;
9. Assists in liaison work between special education and Medicaid program developers and school district personnel to ensure the systems continued compliance with New York State Education requirements;
10. Tracks and reports problems and documents course of action taken to correct the problem to share in user group meetings;
11. Attend statewide meetings on special education procedures and shares information with district personnel;
12. Keeps apprised of current regulatory changes and how to incorporate them into applications.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of computer software applications supported by a Regional Information Center; working knowledge of special education management applications, special education and Medicaid terminology and processes; working knowledge of the organization functions, policies and regulations of a Regional Information Center and component school districts; working knowledge of available computer technologies and their application to the instructional environment; working knowledge of the principles and practices of computerized record maintenance; ability to problem-solve computer user related problems relative to software technology; ability to establish and maintain cooperative relations with others; ability to communicate effectively both orally and in writing; poise, tact and resourcefulness; physical condition commensurate with the demands of the position.
WORK SCHEDULE:
Monday-Friday, 8-4
12 Month